Our cases arrive on average within 10 working days.
This timeframe corresponds to the time needed to prepare and ship a premium case , carefully designed and perfectly adapted to your iPhone.
How do I track my order?
To track the progress of your order, simply enter your order number in our chatbot available on our website . You will then receive real-time tracking information and the status of your delivery.
Can I return a case if it doesn't fit?
Yes, you have 14 days after receipt to exercise your right of withdrawal and return your case to us. In this case, the return costs are the responsibility of the buyer .
On the other hand, if the product is defective or does not conform to the order, the return costs will of course be our responsibility and we will proceed with an exchange or a refund.
For any exchange or refund request, please contact us via the contact form located at the bottom of the home page , specifying your order number .
Does the case protect my phone well?
Yes! Our cases are designed to effectively protect your phone against everyday bumps, scratches and small drops . They perfectly fit the contours of the device to secure the corners and edges, while leaving free access to all buttons and connectors. Depending on the model chosen, the case can offer reinforced protection (shock-proof corners, impact absorption) or light and thin protection to prioritize design.
Is the case compatible with my iPhone model?
Yes, our cases are specially designed for recent iPhone models ( iPhone 17, iPhone 16 and iPhone 15 ). Each case is custom-made to perfectly fit the shape of the phone, with precise cutouts for the camera, buttons and connectors. Just make sure you select the correct iPhone model when ordering to ensure you receive a perfectly fitting case.
What should I do if there is a problem with my delivery?
If you have a problem with your delivery (long delivery time or other problem), please contact us directly via the contact form located at the bottom of the home page. Please remember to include your order number and explain the problem you are experiencing so that our team can process your request quickly and find a suitable solution.
What to do if the address is wrong?
If you have entered a mistake in your delivery address, you have 2 hours after confirming your order to contact us via the contact form (at the bottom of the home page). Please clearly indicate your order number and the desired new address.
After this period, the order will be automatically sent to the address indicated during purchase and we will no longer be able to modify it.
